FAQ

What is LE CLUB RON DORFF?

LE CLUB RON DORFF is our loyalty program, designed to give you exclusive rewards as you earn points. Simply join the program for free by logging into your Ron Dorff account and start earning points every time you shop, refer a friend, or share on social media.

How do I earn & redeem points?

There are several ways to earn points including:

Sign up: Create an account and earn 25 points.
Purchases: Earn points for every euro you spend, depending on your loyalty tier.
Refer a Friend: You will earn 150 points for every successful referral you make.
Birthday Coupon: Tell us when your birthday is to receive points depending on your loyalty tier.
Follow us on Instagram: 10 points
Share on Facebook: 10 points
Level Up: Receive extra entry points when you upgrade to a new loyalty tier.

Points can be redeemed during the checkout process. If eligible, you will have the option to redeem your points: 50 points to get $5 off your purchase, 100 points for $10 off your purchase, and 150 points for $15 off your purchase. One coupon can be redeemed per order.

Will I be able to use my points/rewards in-store?

You are able to earn loyalty points by scanning your in-store receipts on our loyalty web page. You can also redeem loyalty points in store.

However, please note that your in-store purchases do not count towards VIP tier advancement.

What happens with my points if my order is returned or canceled?

If you use your points towards a purchase and later decide to make a return, your points will be credited back to your loyalty account. In case of a partial return, only part of the points are credited back (based on the ratio of the refund).

Likewise, any points earned for a purchase that you return are deducted from your loyalty account.

Do my points ever expire?

Your points will expire one year after the date they have been earned.

What do the different VIP tiers mean?

You will be a SILVER member with $0-$399 spent, a GOLD member with $400-$849 spent, and a BLACK member with $850+ spent within the last 12-month period.

Please note that your VIP tier will be updated 15 days after your last purchase. Besides, please note that your in-store purchases do not count towards VIP tier advancement.

Does my tier ever expire?

Once you move up to GOLD or BLACK tiers, you will be in that tier for one year from the date you earned it. Make sure to keep interacting with LE RON DORFF CLUB to maintain your status (or even move up a tier).

I signed up for the Birthday Bonus but I didn’t receive it.

In order for you to receive your birthday rewards, you must register your birthday at least 30 days prior to your birthday.

If your birthday falls between the day that you registered and the 30-day waiting period afterward, you will receive your birthday bonus 30 days after your registration. This delay is only applicable for the first year that you signed up.

I need help with my loyalty account.

Please send us a message at info@rondorff.com for any questions about LE CLUB RON DORFF.