FAQ

Account

To create your account, simply click on the top right corner to register. You will then be asked for some information. A confirmation email will be sent to you.

When you enter our site, a popup will ask you to subscribe to our newsletter. You will have to enter your email address to receive our offers and promotions. You can also sign up at the bottom of the page.

You can unsubscribe to our newsletter by clicking at the bottom of the newsletter to stop receiving our promotions and news.

You must contact us at info@rondorff.com in order to delete your account. Our customer service team will take over and delete your account.

Creating an account will allow you to view your order history, edit your personal information, and make returns.

Payment

We propose our customers several options, according to the most used payment methods of each country. You can pay with your credit card by entering all the necessary information or with your Paypal or Apple Pay account. 

Payment in three installments free of charge is also available.

Once the order is placed, you are charged, and you receive an order confirmation.

You have the possibility to pay in 3 installments free of charge with PayPal in several countries, in France with Alma and in Australia, Ireland, Italy, Portugal, Spain, UK and US with Klarna.

On the payment page, select “PayPal”, “Klarna” or “Alma” for France.

You will then be redirected to a payment page where you will have to enter your bank details as for a standard payment. You will find a summary of your upcoming payments. You will then receive a confirmation email with the schedule of your due dates and a reminder by email 3 days before each due date.

You have the possibility to pay in 3 installments free of charge in France with Alma and in Australia, Ireland, Italy, Portugal, Spain, UK and US with Klarna.

Please note that PayPal's, Klarna's and Alma’s purchase Terms & Conditions are assumed as accepted by the customer when a payment is made at checkout. 

You can read about PayPal's Data Protection Policy here.

You can read about Klarna's Data Protection Policy here.

You can read about Alma's Data Protection Policy here.

The payment in installments is available in all our stores and the eligibility conditions are the same as for our website. You just have to ask the store to pay in installments with PayPal, Alma or Klarna and our team will guide you. Please note that PayPal's, Klarna's and Alma’s purchase Terms & Conditions are assumed as accepted by the customer when a payment is made at checkout.

Delivery

We deliver to over 200 countries.

We offer Express delivery for our customers, with our partner DHL.

Our delivery times are different depending on the destination. For US, count between 2 and 4 working days to receive your package.

For US, the shipping price is $15 for Express delivery.

Free shipping on orders from $200 in US.

For all orders shipped inside the US, customers are responsible for paying the sales tax that applies to their order. Our logistic partner Global-e is responsible for paying the duties for orders above the duty threshold ($800).

Once your order has been shipped, you will receive the tracking number by email. This tracking number will also be available in your Ron Dorff account. You will then be able to track your package on the DHL website.

We recommend that you ask your neighbors if they have received the package for you. If not, you can contact us at info@rondorff.com. Our customer service team can then contact the carrier to locate your package.

If your package is lost in transit we will do everything we possibly can to assist you. 
We are not responsible for packages once proof of delivery is generated. Once the carriers have received the package we cannot be responsible for delivered items that have been lost or stolen.
Please contact info@rondorff.com so we can assist you further.

With DHL, you will receive an SMS and an email for Delivery on Demand to choose the delivery option you prefer

Returns

Yes we accept the return. If you are not satisfied with your order, we commit ourselves to offer a refund of the products concerned under the below conditions.

The products must still be in their original packaging and in their original condition (i.e. not worn, washed, ironed, altered or soiled).

If you are returning an item from an order that came with a free Gift With Purchase (GWP) and the value of the order falls below the GWP qualifying amount after the return, the redeemed GWP must be returned as well. If the GWP is not returned, you will incur charges based on the market value of the GWP.

For items on sale in US, no returns and exchanges are accepted but please feel free to contact us if you have any questions.

We do not propose exchanges. If you would like a different size or colour, please submit a return request on our portal and place a new order on our website.

You have 14 days after receiving the package to return your order.

In your account, you will be able to view your order history, and make a return. You must click on the order in question and request a return. You just have to fill in the form, and you will receive a return label by email.

To request a return: you can also make your request here.

For items on sale, no returns and exchanges are accepted.

A $15 USD return shipping cost will be deducted from your refund.

The return shipping cost will be returned to you as $15 store credit towards your next purchase. You will receive your code by email.

The refund period is estimated within 5 working days after processing the return. This time may be extended during our sales and private sales.

Yes, we accept the return of underwear, if and only if, the underwear has not been worn, and the tags are still present.

Items that belong to a Kit cannot be returned individually. If you want to receive a refund for a Kit, you must return all the products that were included in it.

If the purchase was made online, you will not be able to return your order in store. You will need to go through your account to request a return slip.

Our team will be happy to send your item back to you. However, the shipping cost must be paid by you.

Modify or cancel my order

If your purchase has not been processed we can cancel an order or edit your shipping details. Please contact us at info@rondorff.com

We are unable to combine orders, alter sizes, add or remove pieces to an existing order once it has been placed.

We do not yet offer this option to our customers yet, but you can contact us at info@rondorff.com, with your personalized message. If your order hasn't left yet, we can ask our staff to add this attention.

Products

We have installed an application called Fitizzi on each of our product pages. After answering several questions, it will suggest the most suitable size for you.

We have three categories of underwear. Our Y Front Briefs fit snugly. We recommend that our customers choose a larger size for better comfort. For our Boxer Briefs, the size remains standard. However, for our Boxer Shorts, a size smaller than your usual size is preferable.

The origin of our products is indicated on our website, in each product sheet. A majority of our products come from Europe (Portugal, Italy). Our Cashmere and some of our shorts come from China.

Please contact us at info@rondorff.com with a photo. These photos will be forwarded to our quality team and our customer service team will then make the necessary arrangements.

We believe every day is a special occasion to gift a loved one (or yourself) a timeless piece from Ron Dorff.

Discover all our key moments of the year on this page, so you don't miss out on any Ron Dorff news (exclusive collections, promotions, sales, Black Friday, Cyber Monday, Father's Day, Valentine's Day, Christmas ...).

LOYALTY PROGRAM

LE CLUB RON DORFF is our loyalty program, designed to give you exclusive rewards as you earn points. Simply join the program for free by logging into your Ron Dorff account and start earning points every time you shop, refer a friend, or share on social media.

There are several ways to earn points including:

  • Sign up: Create an account and earn 25 points.
  • Purchases: Earn points for every euro you spend, depending on your loyalty tier.
  • Refer a Friend: You will earn 150 points for every successful referral you make.
  • Birthday Coupon: Tell us when your birthday is to receive points depending on your loyalty tier.
  • Follow us on Instagram: 10 points
  • Share on Facebook: 10 points
  • Level Up: Receive extra entry points when you upgrade to a new loyalty tier.


Points can be redeemed during the checkout process. If eligible, you will have the option to redeem your points: 50 points to get $5 off your purchase, 100 points for $10 off your purchase, and 150 points for $15 off your purchase.

Not at this time, you will not be able to earn or apply rewards points toward purchases in-store. We are working to link our stores with our online site in the future.

If you use your points towards a purchase and later decide to make a return, your points will be credited back to your loyalty account. Likewise, any points earned for a purchase that you return are deducted from your loyalty account.

Your points will expire one year after the date they have been earned.

You will be a SILVER member with $0-$399 spent, a GOLD member with $400-$849 spent, and a BLACK member with $850+ spent within the last 12-month period.

Once you move up to GOLD or BLACK tiers, you will be in that tier for one year from the date you earned it. Make sure to keep interacting with LE CLUB RON DORFF to maintain your status (or even move up a tier).